Privacy Policy

Kate & Co Privacy Policy and Terms and Conditions

Effective date: October 17, 2026

Introduction

Kate & Co Real Estate (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have, including how our SMS (text message) program works.

By using our website, booking an appointment, or opting in to receive text messages from us, you agree to the practices described in this policy.

1. Site Usage Data (Visitorship Data)

We automatically collect certain non-personal information about your visit, such as:

  • Pages viewed
  • Search terms used
  • Browser and device type
  • Time spent on site
  • Referring URLs

This data is aggregated and anonymized and used solely to improve the performance, usability, and relevance of our site.

2. Information We Collect

We collect information you provide directly to us, such as when you book an appointment, fill out a form, or contact us. This may include:

  • Name
  • Mobile phone number
  • Email address
  • Appointment details and scheduling preferences
  • Any other information you choose to share with us

We may also collect basic technical information when you visit our website, such as your browser type, device type, and pages visited.

3. How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and manage your appointments
  • Send appointment reminders and schedule updates by SMS, email, or phone
  • Respond to your questions and requests
  • Improve our services and website
  • Comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or share leads’ or customers’ phone numbers with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

We may share limited information only in these cases:

  • Service providers who help us operate our business (for example, scheduling or SMS delivery platforms). They may use your information only to provide services to us.
  • Legal requirements, when required by law, court order, or to protect our rights, property, or safety.
  • Business transfers, such as a merger or sale of our business, subject to this policy.

5. Form Submissions, Email Alerts, CRM Assignment & Communications

When you submit a form on our website, we collect the personal information you provide such as your name, email address, phone number, and any home search preferences you choose to share. We use this information to:

  • Respond to your specific request or inquiry
  • Register you in our system for communication purposes
  • Assign your inquiry to one of our licensed real estate agents
  • Send you automated listing alerts and newsletters related to your areas of interest

You may unsubscribe from listing alerts and newsletters at any time by using the “unsubscribe” link included in those emails. You may also contact us directly to update your preferences.

We do not sell your personal information.

6. SMS Terms and Conditions

By providing your mobile phone number and opting in, you agree to receive text messages from Kate & Co Real Estate as described below.

  1. We use SMS to confirm appointments, send reminders, and notify clients of schedule updates or important changes.
  2. You can cancel the SMS service at any time. Just text “STOP”. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at amber.kateandco@verani.com.
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We keep your information only as long as needed to provide our services, meet legal obligations, and resolve disputes.

9. Your Choices and Rights

You may request to access, correct, or delete your personal information by contacting us at amber.kateandco@verani.com. You may opt out of text messages at any time by replying “STOP,” and out of marketing emails by using the unsubscribe link in any email.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Kate & Co Real Estate
8 Kiniry St
603-726-0685
amber.kateandco@verani.com